Privacy policy

PRIVACY POLICY

Creative Systems respects the privacy of our customers and website visitors.

This Privacy Policy explains how we collect, use and protect personal information when customers visit creativesystemsdpi.in, purchase products, request service, contact us or otherwise interact with Creative Systems.

1. INFORMATION WE MAY COLLECT

We may collect information such as:

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• Order and purchase information
• Product and service enquiry details
• Service request information
• Warranty registration information
• Payment transaction references
• Website usage and device information
• Customer communications
• Location details voluntarily provided for delivery or service/site visits

Payment card or banking information may be processed directly by authorised payment service providers and may not be stored by Creative Systems.

2. HOW WE USE INFORMATION

We may use customer information to:

• Process and deliver orders.
• Provide installation, service and support.
• Communicate order and service updates.
• Process warranty registrations and claims.
• Respond to enquiries.
• Prevent fraud and misuse.
• Maintain accounting and business records.
• Improve our website, services and customer experience.
• Send offers or marketing communications where permitted.

3. SHARING OF INFORMATION

Information may be shared only when necessary with parties such as:

• Delivery and logistics providers.
• Payment gateways.
• Shopify and website service providers.
• Product manufacturers or authorised service centres for warranty support.
• Technical or service partners where necessary to fulfil a customer request.
• Government or legal authorities where required by law.

We do not sell customer personal information to third-party advertisers.

4. DATA SECURITY

We take reasonable technical and organisational measures to protect customer information from unauthorised access, misuse, loss or disclosure.

However, no online system can guarantee absolute security.

5. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies for:

• Website functionality.
• Shopping cart and checkout operation.
• Analytics.
• Fraud prevention.
• Advertising and marketing measurement.

Customers may manage cookies through their browser or available website controls.

6. CUSTOMER RIGHTS

Customers may contact us to request access to, correction of, or other permitted actions relating to their personal information, subject to applicable law.

7. DATA RETENTION

We retain information only for as long as reasonably necessary for orders, service, warranty, accounting, legal obligations and legitimate business requirements.

8. THIRD-PARTY SERVICES

Our website may use third-party platforms including Shopify, payment providers, analytics tools and social-media services.

Their use of information may also be governed by their own privacy policies.

9. POLICY UPDATES

We may update this Privacy Policy from time to time. The latest version will be published on this website.

10. CONTACT

For privacy-related enquiries:

Creative Systems
Dharmapuri, Tamil Nadu, India
Phone: +91 98654 10026
WhatsApp: +91 93449 10026
Email: creativesyscare@gmail.com
Website: creativesystemsdpi.in