Terms of service
TERMS OF SERVICE
These Terms of Service apply to the use of the Creative Systems website and the purchase of products and services from Creative Systems.
By using this website or placing an order, the customer agrees to these terms.
1. PRODUCTS AND SERVICES
Creative Systems sells and supports products including:
• CCTV and security products
• Computers and laptops
• Printers
• Networking equipment
• Smart locks and access-control products
• Accessories
• Software and related technology products
• Installation, service and site-visit services
Product availability may change without notice.
2. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications and prices are accurate.
Actual product appearance, packaging or specifications may vary slightly due to manufacturer updates.
Where an obvious pricing or technical error occurs, Creative Systems reserves the right to correct it before fulfilment.
3. ORDERS
An order is considered accepted after successful payment/confirmation and order processing.
Creative Systems may cancel or refuse an order in cases including:
• Product unavailability.
• Pricing error.
• Suspected fraud.
• Incorrect customer information.
• Delivery location limitations.
If a paid order is cancelled by Creative Systems, the eligible amount will be refunded.
4. PRICING
Prices shown on the website are subject to change.
Taxes, delivery charges, installation charges or other applicable charges will be shown where relevant.
5. PAYMENT
Payments may be accepted through the payment methods displayed during checkout.
Customers must provide accurate payment and billing information.
6. INSTALLATION AND SERVICE
Installation or service charges may be separate from the product price unless expressly stated otherwise.
Final installation cost may depend on:
• Site conditions.
• Cable length.
• Mounting requirements.
• Additional accessories.
• Travel/location.
• Labour requirements.
Customers may be informed of additional charges before work is carried out.
7. WARRANTY
Warranty is subject to the applicable manufacturer or Creative Systems warranty terms.
Warranty periods differ by product.
Warranty does not normally cover damage caused by misuse, accidents, electrical faults, lightning, liquid damage, unauthorised repair or other excluded conditions.
8. RETURNS AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy.
9. SHIPPING
Delivery is governed by our Shipping Policy.
10. INTELLECTUAL PROPERTY
Website content, business materials, graphics and Creative Systems branding may not be copied or commercially reused without permission, except where third-party trademarks or product materials belong to their respective owners.
11. LIMITATION OF LIABILITY
To the extent permitted by law, Creative Systems will not be responsible for indirect or consequential loss arising from misuse, unauthorised installation, third-party systems, internet outages or circumstances outside our reasonable control.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
12. GOVERNING LAW
These Terms are governed by the applicable laws of India.
13. CONTACT
Creative Systems
Dharmapuri, Tamil Nadu, India
Phone: +91 98654 10026
WhatsApp: +91 93449 10026
Email: creativesyscare@gmail.com
Website: creativesystemsdpi.in
